Our promise
Build confidence — literally.
Every Serenity Pools build is backed by statutory warranty, workmanship guarantee, manufacturer warranties, and full compliance certification. Here's exactly what's covered.
Four layers of protection
Your pool is an investment. We protect it.
Between statutory warranty, our own workmanship guarantee, manufacturer warranties, and compliance documentation — you're covered at every level.
6.5 Years
Structural Warranty
Every Serenity Pools build is covered by Victoria's 6.5-year statutory structural warranty, covering the concrete pool shell against structural defects. This is legislated protection — you get it automatically when you build with a VBA-registered builder.
What's covered
- Concrete shell structural integrity
- Load-bearing elements and engineering
- Waterproofing failures
- Major movement or settlement defects
2 Years
Workmanship Guarantee
On top of the statutory structural warranty, we stand behind our workmanship for 2 years on everything we install — finishes, plumbing, electrical, lighting, coping. If we installed it and it fails under normal use, we fix it.
What's covered
- Interior finish application (plaster/pebblecrete/tile)
- Waterline tile installation
- Coping tile install
- Plumbing rough-in and fittings
- Electrical install and lighting
3–7 Years
Equipment Warranty
All major equipment installed in your pool — pumps, filters, chlorinators, heaters — carries the manufacturer's warranty, typically 3–7 years. We supply warranty documentation on handover and help register products with manufacturers.
What's covered
- Pentair INTELLIFLO (Serenity Smart): 3-year warranty
- Filtration systems: 2–3 years typical
- Saltwater chlorinators: 3–5 years
- Heat pumps & heaters: 3–5 years
- LED lighting: 3 years (fittings) + driver warranty
Certified
Compliance Certificate
Every build is handed over with a Form 23 Compliance Certificate — the VBA-required document confirming your pool meets the Building Code of Australia, AS1926 barrier standards, and Victorian pool safety regulations. You're compliant from day one.
What's covered
- AS1926 barrier compliance confirmation
- Form 23 Building Compliance Certificate
- Council registration completion
- First 4-year inspection cycle scheduled
One more promise: we pick up the phone.
Warranties and paperwork matter, but so does responsiveness. If something ever isn't right — on day 10 or day 1,000 — Phil takes the call. It's part of how we've built our reputation over 12+ years in Melbourne.
Ready when you are.
Request a complimentary on-site consultation. Phil will be in touch within the day.